President at Dev-Pro.net
Jeff Bianco has more than 20 years of experience as a partner, manager, and client of Ukrainian IT services. Jeff has founded and grown two technology companies: GraphicCorp Inc., a publisher of software and digital content, which he founded in 1993 and later acquired by Corel Corporation in 1999; and CustomCD, a technology company providing on-demand media publishing solutions, which he founded in 2005 and was purchased by Digital River Inc. in 2008. From 1998 Jeff was a partner to Validio Software LLC, a successful software development company, which was acquired by GlobalLogic Inc. in 2008. Jeff brings years of successful entrepreneurial and leadership experience, having founded and run a number of transnational businesses. His expertise includes database marketing, software development, e-commerce, and business development. Jeff holds a B.A. in Business Administration from the University of California, Berkeley.
Presentation topic: 10 Rules of Effective Communication. The Client’s Side of The Story
Description: Jeff will share his take on the specifics of working with foreign customers. Conference attendees will learn 10 rules of effective communication that will help them to build a long-term partnership with clients. Jeff is actively involved with the business development processes of Dev-Pro. The rules are based on his 20+ years’ experience working with Ukrainian outsourcing companies, and currently being president of one of them. Jeff will speak about the communication culture established at Dev-Pro. Attendees will learn how to save client’s time by providing them with visibility and proper email communication. Topics include problem-solving practices and “the best and the worst” examples from everyday work. For the end of the speech, participants will know how to communicate with clients to demonstrate their team’s professionalism and build a trustworthy relationship with the customers.